Date posted2024-06-06
Job typeFull-Time
LocationDi An , Viet Nam

Job description


ScanCom Vietnam has an opportunity for a Quality Improvement Manager (QIM) as part of our Quality Assurance Division. This position will be responsible for cross functional quality improvement activities, product/process risk assessment (DFMEA/PFMEA), feedbacks to customer claims, counter sample approval, internal compliance audit for product and critical processes


 Main responsibility:

  • Read and fully understand the technical drawing, customers’ requirements on product quality standard, ScanCom Quality Handbook, ScanCom SOP, Work Instructions, Claim Database System.
  • Represent QA in DFMEA and PFMEA activities for new and existing designs and processes.
  • Review necessary documentations to upgrade the product status code in the system so that it can be officially verified and approved for mass production.
  • Participate in product quality review meeting with customers when needed
  • Review and approve counter sample used for reference in mass production and final control, and samples for sealing/sales meeting.
  • Make a plan for randomly testing products from mass production, follow up with Test Center, Technical Department on the test result and initiate CAPA if any failure is discovered.
  • Make a plan for random audit on critical processes to identify the need for preventive and corrective actions on production shop floors and follow up on implementation.
  • Raise CAPA reports for customer complaints and manage the process of identifying the root cause of failure, implementing corrective action/preventive action and verifying effectiveness within agreed timelines
  • Give feedbacks to customer complaints within agreed timelines
  • Facilitate and maintain records of all internal and external communications relevant to assigned projects including meeting minutes
  • Prepare weekly/monthly report to superior for assigned tasks
  • Implement other works as requested by superior and commit to take actions with agreed timelines


Must requirement:

  • Graduated from University.
  • 02 years of experience in Quality Management position in Furniture Company
  • Ability to gather, analyze, and synthesize data, reason logically and accurately, and draw valid conclusions
  • Ability to implement internal audits for company procedures, production processes.
  • Must be able to understand and solve quality issues at a detailed level
  • Structured approach to problem solving
  • Working knowledge of DFMEA and PFMEA principles
  • Working knowledge of 8D Problem Solving, SPC
  • Proactively in contribute ideas to set up and improve the product quality and quality assurance system.
  • Can-do attitude
  • Color-blindness testing passed
  • Knowledge of Quality System.
  • Knowledge of Lean and Six Sigma
  • ISO: 9001-2015 Internal Auditor


Important requirement:

  • Able to read technical drawing
  • Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
  • Excellent knowledge MS office package, in particular Word, Excel, Outlook and
  • Power Point Presentation
  • Good communication, motivation, problems & solving, teamwork, time management
  • Good Leadership and management
  • Proactive, dynamic and learning growth
  • Systematically approach thinking
  • Good communication, motivation, problems & solving, teamwork, time management.
  • Systems thinker, able to handle complex tasks and assignments
  • Team player and change motivator